This policy explains what personal information Opimihaw Appliance Repair collects when you contact us or book a repair, why we collect it, how we look after it, and the choices you have. We keep it short and in plain language on purpose.
When you call us or fill in the booking form, we collect the details needed to arrange and carry out your repair: your name, phone number, email address, service address, and a description of the appliance and the problem. If you pay for a repair, payment is handled at the time of the visit. We do not store card numbers on this website.
Like most websites, ours records some basic technical information each time it is visited. This includes the type and version of your browser, your operating system, your internet service provider, your IP address, and the date and time of the visit. We use this to keep the site working and secure, to see how it is used, and to run it on a day-to-day basis. It is not used to identify you personally.
We use your information to book your appointment, route a technician to your address, contact you about the visit, complete the repair, take payment, and provide a receipt and warranty. We may also use your contact details to follow up on a booking or a warranty claim. We do not use it for anything unrelated to your repair without asking you first.
Your information is seen by our team and the technician assigned to your job. We do not sell it, and we do not share it with third parties for their own marketing. We may share it with service providers who help us run the business — for example, a tool that handles our bookings or call records — and only so they can perform that service for us. We may also disclose information where the law requires it.
We may record phone calls for quality and to confirm the details of a booking or cancellation, including the cancellation code we give you. Where we record a call, it is used only for those purposes.
We keep your information for as long as we need it to provide the service, honour a warranty, and meet our record-keeping and tax obligations. After that, we remove it or keep only what the law requires us to retain.
You can ask us what information we hold about you, ask us to correct it if it is wrong, or ask us to remove you from any follow-up contact. If we ever send you an occasional message about our service, you can opt out at any time. To make any of these requests, contact us using the details below.
We take reasonable steps to protect the information you give us against loss, misuse and unauthorised access. No system can be guaranteed completely secure, but we limit access to your details to those who need them to do their job.
We may update this policy from time to time. The current version is always the one published on this page.
The text, images and other material on this website belong to Opimihaw Appliance Repair and are protected by copyright. You are welcome to view the content for your own personal, non-commercial use, provided you do not alter it and you keep any copyright notices intact. Please do not copy, republish, broadcast or otherwise reuse anything from this site without our written permission. We respect the intellectual property of others and ask visitors to do the same.
If you have a question about your privacy or want to make a request about your information, please reach us by phone or through the contact page. If you write to us by email instead, the details contained in your message are stored so we can deal with your enquiry, and removed once they are no longer needed for that purpose.
(639) 389-5241