Warranty

What the warranty covers

When we replace a part or carry out a repair, that specific work is guaranteed for three months from the date of the visit. If the same fault returns within that window on the part we worked on, call us and we will come back to put it right at no further charge for that repair. The warranty applies to the exact repair listed on your receipt, so keep it — it is the record of what was done and when.

What it does not cover

The warranty is tied to the one repair we performed. It does not extend to other parts of the appliance that we did not touch, and it does not cover a new or unrelated fault that appears later somewhere else in the machine. The list below sets out the main exclusions in plain terms.

• Parts we did not replace or repair. Cover applies only to the component named on your receipt, not to the rest of the appliance.
• Anything after the three-month period has ended.
• Blockages and clogs of any kind, in drains, hoses, filters or pumps.
• Damage from misuse, incorrect operation, or anything caused directly or indirectly by the user after the repair.
• Faults caused by foreign objects entering pumps, motors or any other mechanical part of the appliance.
• Work carried out on the appliance by anyone other than our technician after our visit.

How we approach repairs

Wherever it is safe and sensible, we try to fix an appliance without replacing parts, because that keeps your cost down. If a repair holds without a new component, that is the outcome we aim for. Note that if the same problem later requires a replacement part that was not fitted the first time, that becomes a new repair rather than a warranty return, and it is quoted to you before any work begins.

Making a claim

If a fault we repaired comes back within three months, call us and have your receipt to hand. We will talk through what is happening and, where it falls under the warranty, arrange a return visit. The quickest way to reach us is by phone during our opening hours.